ONLINE MEDICAL NEGLIGENCE UNDER CONSUMER PROTECTION ACT, 2019

The modern era has been designated as the era of consumers. The consumer is the driving force behind all marketing efforts in addition to being the object of their mind and heart. As consumers, we deal with a lot of issues like subpar products, inadequate services, adulterated food, fake goods, hoarding, the use of fractional weights and misleading weights, delayed deliveries, variations in the contents of the pack, subpar after-sale service, deceptive advertising, hidden price components, price discrimination, etc. These issues develop as a result of dishonest sellers taking unfair advantage of customers’ inexperience and weakness. With the developing world technology is reaching its peak and so are the provisions and availability for the consumers. By far technology has covered almost all the sectors to grant access to the consumers. Amongst which the most debated be the ‘health sector’. There are various platforms that provide for online health care consultations and treatments. Platforms like Practo, Healthians, DocsApp, PharEasy and many more are available. Hence with its access, the problems faced by the consumers are also new and complex for judiciary of the land to decide on.